Frequently Asked QuestionsOrdering & ShippingQ: How long does shipping take?A: Standard shipping takes 5-7 business days within the US. International shipping takes 10-14 business days.Q: Do you offer express shipping?A: Yes! We offer 2-3 day express shipping for an additional fee.Q: Do you ship internationally?A: Yes, we ship to most countries worldwide. Shipping costs and times vary by location.Products & CustomizationQ: What materials are used in your jewelry?A: We use high-quality materials including Sterling Silver, 14K Gold Vermeil, 18K Gold Vermeil, and Rose Gold Vermeil.Q: Can I customize my jewelry?A: Yes! Many of our pieces can be personalized with engravings, birthstones, initials, and custom text.Q: How do I care for my jewelry?A: Keep your jewelry away from water, perfume, and chemicals. Store in a dry place and clean with a soft cloth.Returns & ExchangesQ: What is your return policy?A: We offer a 30-day return policy for unworn items in original packaging.Q: Can I exchange my order?A: Yes, exchanges are available within 30 days of purchase for items of equal or lesser value.Q: How do I contact customer service?A: Email us at [email protected] or call 1-800-123-4567 during business hours.